13, I purchased a Vanilla Visa Gift Card for $150 and sent it to my elderly mother in another province to finish her Xmas shopping. Card was declinedĬonsider this story from Gwen in Ontario, who told us on Dec. Still, it's worthwhile for you to make at least one good-faith attempt to contact the company before going over their heads and contacting your state (or provincial) attorney general's anti-fraud department or the Federal Trade Commission or, better yet, both. When we tried calling Vanilla Visa by following the steps listed on, we successfully managed to get in touch with a human, who promptly told us that individual customers need to call VV themselves if they have any complaints, and nobody at the company could answer our question “Approximately what percentage of Vanilla Visa customers have had such activation problems, anyway?”ĭespite what Vanilla Visa told us, however, we doubt calling them will help you get your money back, since pretty much everyone who wrote us about the company said they'd already tried. These post-Christmas complaints are in addition to identical pre-Christmas ones coming from as far as Canada. We say this because, in just the brief period of time that's passed since Christmas, we heard from different people from all over the country with identical complaints: their Vanilla VISA card wouldn't activate, and all attempts to fix this have proven to be a futile waste of time. Unfortunately, we neglected to add an even more important disclaimer: if you do buy someone a prepaid debit/credit card, you might want to avoid Vanilla Visa. A couple days before Christmas, we ran an article listing reasons why store-specific gift cards are often a bad gift idea, and added: “if you must give a card in lieu of actual money, a prepaid debit card valid with any merchant who takes credit cards is far better than a gift card limited to one company.”
0 kommentar(er)
